Return and exchange requests can be submitted on our Returns Portal. You have 14 days from the date of delivery to request a return or exchange, and 5 days from your return request approval to send the the items back to us. Late returns will not be accepted.
Items must be returned in the same condition that you received them. We cannot accept returns which have marks of make-up or scents of perfume/odour. Labels must be attached and untampered with.
There is a 1% return fee for items returned for a refund which will be deducted from the refund, this is to cover a small portion of the bank fees we endure as a business from these ingoing and outgoing payments.
Sale items are non-refundable but can be exchanged or returned for store credit.
Customers are responsible for the postage costs of returns parcels back to Alchemy London. For exchanges, Alchemy London will cover the postage costs of the new exchanged product to the customer.