Shipping, Returns and Exchanges

Shipping

UK - Royal Mail Tracked 24 hour service. We post 2-3 times per week and specify our next shipping date at checkout.

International 

We have partnered with DHL for our international parcels, you can choose from 2 services outlined below:

DHL Express -  1-2 working day transit time. The cost of the shipping depends on your destination country, please see the live rate at checkout.

DHL Global Mail - This service is longer in transit time and subsequently cheaper. In Europe expect between 4-8 days, and 7-15 for the rest of the world. Please see the the rates and a more accurate lead time at checkout when entering your shipping address.

 

Returns and Exchanges Policy

Return and exchange requests can be submitted on our Returns Portal. You have 14 days from the date of delivery to request a return or exchange, and 5 days from your return request approval to send the the items back to us. Late returns will not be accepted.

Items must be returned in the same condition that you received them. We cannot accept returns which have marks of make-up or scents of perfume/odour. Labels must be attached and untampered with. 

There is a 1% return fee for items returned for a refund which will be deducted from the refund, this is to cover a small portion of the bank fees we endure as a business from these ingoing and outgoing payments.

Sale items are non-refundable but can be exchanged or returned for store credit. Made to order items such as custom suits or blazers are non-returnable due to being bespoke.

UK - On approval of the return request, you will receive instructions to generate a tracked returns label. For items returned for a refund, the cost of the label (£4) will be deducted from the refund. Alchemy London covers postage costs for exchanges 

International - On approval of the return request, you will receive instructions to send the items back to us. We do not cover postage costs of returns, if you are exchanging we will cover the postage cost of the new exchange parcel back to you. Your exchange order will be sent with the DHL Global Mail service. If you would like the exchange sent with the DHL Express 1 day service there will be a £10 surcharge, please request this in advance.