Shipping, Returns and Exchanges

Shipping

Please see below the shipping services along with prices for different regions:

UK - Royal Mail Tracked 24 hour service

Europe - Royal Mail Tracked, 3-5 working days. £15

Rest of World - Royal Mail Tracked, 5-7 working days. £20

 

Returns and Exchanges Policy

Return and exchange requests can be submitted on our Returns Portal. You have 14 days from the date of delivery to request a return or exchange, and 5 days from your return request approval to send the the items back to us. Late returns will not be accepted.

Items must be returned in the same condition that you received them. We cannot accept returns which have marks of make-up or scents of perfume/odour. Labels must be attached and untampered with. 

There is a 1% return fee for items returned for a refund which will be deducted from the refund, this is to cover a small portion of the bank fees we endure as a business from these ingoing and outgoing payments.

Sale items are non-refundable but can be exchanged or returned for store credit. Made to order items such as custom suits or blazers are non-returnable due to being bespoke.

On approval of the return request, you will receive instructions to generate a tracked returns label. For items returned for a refund, the cost of the label (£4) will be deducted from the refund. Alchemy London covers postage costs for exchanges x